Do you accept returns?
I gladly accept returns only on regular price unused items when you contact me within 3 days of delivery. Unless they arrive damaged or defective, I don't accept returns on custom orders or items on sale.
Steps:
1. If you contact me within 3 days of delivery and your return is approved, I will provide you the return address.
2. Ship items back to me in unused condition within 7 days of delivery, using the original packaging. Your postage expense for returning items is not refunded.
3. After items arrive in unused and original condition, I will process a partial refund. Shipping cost from invoice is not refunded.
When will you ship my order?
I ship orders within 1 business day, from Monday to Friday. When there is a holiday and the post office is closed, I will ship the following business day.
Which shipping options do you offer?
Once in your Cart, from the Shipping drop down menu, select one of the following shipping options:
STANDARD (5 to 7 business days within USA).
PRIORITY (2 to 3 business days within USA).
EXPRESS (1 to 2 business days within USA).
Do you offer samples?
My plant dyed colors may vary from batch to batch, for this reason I do not offer samples. Even if the color doesn't match precisely, they always look beautiful and add another layer of thoughtfulness to wedding invitations, programs, and bridal bouquets.
Do you offer custom colors?
At the moment, I am not offering custom colors. I hand dye limited edition colors.
How are your silk ribbons made?
Following a wabi sabi lifestyle, every step is slowly crafted by hand in my studio: from hand dyeing silk using plant dyes from flowers, roots, foliage, nuts, fruits, and woods; sourced from fair trade companies or locally foraged, to tearing it organically into ribbons embracing imperfection, lightly pressing for a natural texture, and rolling onto handmade wooden spools.
“Nature does not hurry, yet everything is accomplished.” - Lao Tzu
You are buying a "living color" that may appear to change depending on the lighting. Each silk ribbon is one of a kind and may have nuances, marbling, speckles. Plant dyeing embraces imperfection and find beauty in its authenticity.
My plant dyed colors may vary from batch to batch.
